SEMA's capabilities
By partnering with SEMA, you will be able to compete more effectively and efficiently by connecting and interacting with your customers for more relevant and integrated engagements. You will also improve your customer lifecycle and customer communications business processes to achieve cost-out efficiencies.
Smarter with communication
- The creation, execution and management of integrated multichannel campaigns
- A range of complexity from on-time and on-budget essential mail and fulfilment through to data driven, individualised digital engagement for e-marketing
- Outbound and inbound integration across mail, voice, e-mail, web and mobile platforms
- Campaign management, campaign and content workflow and process improvement
- Customer lifecycle management from acquisition through to retention and advocacy development
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Smarter with information
- Data management from data procurement to data matching and cleansing
- Advanced analytics to include segmentation predictive analytics and campaign optimisation
- Campaign planning, tracking and reporting
- Business rule development to support event triggering
- Information management from document digitisation and archiving to improved document management workflow
- Supporting software development and integration
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Smarter for governments
- Successful management of high-profile, high-risk and secure applications
- A secure and trusted provider for almost three decades
- Provide document management services
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We provide service excellence through our professional team to ensure on-time and cost-effective delivery for campaign management, and project management through to records management, business process management and systems integration management.
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