Rate notices delivered with proven reliability

More than 70 councils across Australia choose SEMA to help manage the vital process of creating, distributing, archiving and improving their rates notices.

SEMA's expertise and knowledge enables our council clients to more effectively and efficiently manage the outputs and processes of notices they send to their customers. More than 8.32 million rate, installment, water and reminder notices are professionally delivered by SEMA on the behalf of councils every year.

Essential mail excellence

Since SEMA's beginning, we've lived and breathed essential mail, and it is from this solid 30+ years of expertise why more than 70 local governments confidently rely on us to get their mail pieces to the people they serve in their communities. As an holistic provider of complete mail management, SEMA can co-ordinate the entire process – from being an offset print supplier of base stock that notices are printed on at competitive prices, stock management and warehousing, to the best rate for bulk mail delivery through Australia Post.

Secure document archival and retrieval

With SEMA's integrated document archive and retrieval solution – SecurDOCS® – clients benefit from our secure digital management platform. At the same time as when we send out their customer communications, PDF versions are uploaded for call centre staff to instantly view the exact same communication pieces their clients receive.

This easy-to-use, fully hosted service means call centre and billing staff can deliver quicker service and shorter calls when helping customers, meaning better productivity and lower costs.

Trusted full-serivce

With a dedicated team for our council clients to ensure we meet high standards required for issuing customer communications on their behalf, SEMA is an obvious one-stop-shop to deliver cost-effective essential mail.

Our full service creates, manages and distributes these vital rates notices and other essential communications in both batch mode and real-time environments.

Additional benefits

SEMA's customers are able to take advantage of the fact that our expertise is more than just sending mail. Through SEMA, our customers are able to deliver accurate, targeted, impactful and cross-channel customer communications harnessing transpromo marketing, direct mail, media insertion, return mail.

When co-ordinated with our analytical services, our clients can really deliver more effective communications with rich insights about who they are reaching out to communicating to and engage with.