Before you start any marketing campaign you should always firstly plan your fulfilment. That’s because if your product fulfilment fails, you not only lose a sale but you lose customers too.

Determine what you want your customers to do – go online, fill in a form, provide credit card details, or call a number for example – then work backwards from there to design your marketing messages.

If your customers feel you’re not delivering on your promises – you’ll lose them. We can help.

The Blue Star DIRECT Advantage delivers world-class technology for best practice fulfilment efficiency. We manage all your order fulfilment needs from online order processing and inbound telephone services, to the picking, packing and posting of orders. You get full reporting of inventory and orders processed. Your ‘welcome pack’ fulfilment can be customised using high-speed variable data digital colour printers or specialist handlines for 3D and bulkier versions.

Your business can benefit from our extensive marketing experience – we’ll help you do things like leverage your order fulfilment to create offers and raise your average transaction value.

Discover why brands such as Commonwealth Bank, Boral, the AFL, Essendon FC and Wishlist trust Blue Star DIRECT to manage the product fulfilment of their marketing campaigns.

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I would just like to pass on our gratitude to SEMA Vic and NSW for the achievement of getting our carbon dm campaign out the door on time with minimal issues.

Origin Energy - Customer Fulfilment Manager

In consultation with SEMA, the newsletter was revolutionalised into a highly personalised, targeted eNewsletter with an equally personalised print alternative (to fulfil bounce backs and for customers who express a preference to receive a printed newsletter).


We would recommend SEMA to businesses looking to work with a team of dedicated professionals who understand what your needs are and how to translate that understanding into the deliverables you desire. SEMA offer a consultative relationship over a vendor-customer based model and provide expertise in alternative solutions that you may not have thought of (you don’t know what you don’t know).

Lumo Energy - Elenore Lannigan, Fulfilment Manager

During a high profile crisis response project involving a global brand, the logistical challenges of communicating with customers became apparent during a fast-paced, uncertain environment and legally sensitive corporate crisis. We engaged SEMA to assist in a rapid response campaign that involved printing, collating and sending high-quality communications and fragile packages to customers. Their professionalism in managing this difficult project was second-to-none.

Go Crisis Management - Elmarie Marais

We have worked with SEMA for many years across a wide range of mailings; from stylised campaign DMs to BAU communications. What really makes them stand out is the level of service they provide and their advanced knowledge of data. The people genuinely care about their clients and the quality of work, and they’re always responsive and highly professional. Our data is complex; requiring sophisticated programming and SEMA have been consistent in providing clear and accurate DM communications for our donors/customers.

Charity organisation

I have always found SEMA staff helpful and very efficient. Having several thousand files on site with SEMA means that in emergency situations it necessitates a request for file to be scanned urgently. They respond quickly and regularly exceed my expectations. Similarly whenever we query any scanned documents they are very responsive to investigate and provide us answers and or solutions. I can recommend their services and would be more than happy to talk to any prospective clients.

Mackay Regional Council - Chris Wilesmith - Mackay Regional Council

The Examinations team had a very positive experience working with SEMA. The customer service provided and knowledge of printing was of a very high standard. I personally enjoyed working with the SEMA team. I would recommend SEMA to other universities if they were to approach you for examination printing.

ACU - Nik Linnell – National Manager TE&R, Student Administrative Services

SEMA is your only logical choice to handle
these crucial tasks

With over three decades of experience behind us, our history of excellence makes SEMA the obvious choice. At SEMA we constantly strive to deliver better results for our clients, such as:

Book a free consultation to discover how we can help you keep your customers longer with our fulfilment service

Simply enter your details below, and we’ll get back to you within 24 hours. You’ll receive a free consultation with one of our delivery experts, who’ll answer any questions you may have.