The SEMA Advantage gives you the best of both worlds – physical and digital – your customers can now receive bills and documents via their channel of choice.

Your billing processes will be more cost effective, faster and easier. Using secure data transfer you quickly transmit your customer information to our secure servers for processing any time of day. Your data is converted into customised, well-designed, easy-to-read statements and invoices.

And SEMA’s high-speed colour print technology allows you to highlight variable data and advertise on your documents, all in full colour. Also, utilising our full colour technology you can print your bills on plain paper – eliminating the need and cost of pre-printed stock.

Your customers receive their essential financial documents in the format that suits them – in the mail or securely online.

All this means your payments will be received sooner, because the process is efficiently aligned with your customers’ needs

Every document is tracked through the entire production process. An image of each document is captured and it is marked with the time and date for proof of mailing. And our experienced account management team will report and give you full transparency on where your documents are in the production process, so you’ll always be able to keep track of things.

You can safely access you billing documents by logging into Securdocs™ and quickly answer any customer enquiries on transactions, and your customers will notice the improved customer service.

You save days on the traditional mail lodgement with SEMA’s Next Day Business Service. All your critical documents can be created and in the mail by next business day, without the usual hassles or expenses.

It’s another reason why brands like AMP, JBWere, Plum Financial Services, CGU , Boral and The Department of Human Services use SEMA for their essential mail.

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I would just like to pass on our gratitude to SEMA Vic and NSW for the achievement of getting our carbon dm campaign out the door on time with minimal issues.

Origin Energy - Customer Fulfilment Manager

In consultation with SEMA, the newsletter was revolutionalised into a highly personalised, targeted eNewsletter with an equally personalised print alternative (to fulfil bounce backs and for customers who express a preference to receive a printed newsletter).

NAB

We would recommend SEMA to businesses looking to work with a team of dedicated professionals who understand what your needs are and how to translate that understanding into the deliverables you desire. SEMA offer a consultative relationship over a vendor-customer based model and provide expertise in alternative solutions that you may not have thought of (you don’t know what you don’t know).

Lumo Energy - Elenore Lannigan, Fulfilment Manager

During a high profile crisis response project involving a global brand, the logistical challenges of communicating with customers became apparent during a fast-paced, uncertain environment and legally sensitive corporate crisis. We engaged SEMA to assist in a rapid response campaign that involved printing, collating and sending high-quality communications and fragile packages to customers. Their professionalism in managing this difficult project was second-to-none.

Go Crisis Management - Elmarie Marais

We have worked with SEMA for many years across a wide range of mailings; from stylised campaign DMs to BAU communications. What really makes them stand out is the level of service they provide and their advanced knowledge of data. The people genuinely care about their clients and the quality of work, and they’re always responsive and highly professional. Our data is complex; requiring sophisticated programming and SEMA have been consistent in providing clear and accurate DM communications for our donors/customers.

Charity organisation

I have always found SEMA staff helpful and very efficient. Having several thousand files on site with SEMA means that in emergency situations it necessitates a request for file to be scanned urgently. They respond quickly and regularly exceed my expectations. Similarly whenever we query any scanned documents they are very responsive to investigate and provide us answers and or solutions. I can recommend their services and would be more than happy to talk to any prospective clients.

Mackay Regional Council - Chris Wilesmith - Mackay Regional Council

The Examinations team had a very positive experience working with SEMA. The customer service provided and knowledge of printing was of a very high standard. I personally enjoyed working with the SEMA team. I would recommend SEMA to other universities if they were to approach you for examination printing.

ACU - Nik Linnell – National Manager TE&R, Student Administrative Services

SEMA is your only logical choice to handle
these crucial tasks

With over three decades of experience behind us, our history of excellence makes SEMA the obvious choice. At SEMA we constantly strive to deliver better results for our clients, such as:

Free consultation: integrate your essential mail with better processes and streams of revenue

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