Mail is a very personal channel, it incorporates all the senses. But the real power of DM is unleashed when this combines with the intelligent use of data.

What do SEMA do?

SEMA’s role is to work with our client’s customer data to execute highly personalised direct mail, as part of a fully integrated customer experience. We decipher and consolidate customer data to glean insights that demonstrate a deep understanding of each individual customer. In turn, our clients see more engaged customers with increased lifetime value. They are less likely to churn because they feel understood and valued.

We work closely with our clients, to address the challenges they face in executing hyper-personalised and intelligent direct mail campaigns. These challenges include:

  • Deciphering vast quantities of customer data, cleaning and consolidating this to demonstrate a deep understanding of their customer base
  • Integrating DM into the broader customer experience and automating across channels
  • Ensuring customer data is secure and your customer’s privacy is protected

If you’re experiencing any of these challenges register your details and we’ll give you a call within 24 hours to talk through how we can help.

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I really appreciate all the hard work you’ve done for us the past few months. I know we really push you guys but you always deliver which is fantastic

Signet - Tamara Browning, Marketing Co-ordinator

I would just like to pass on our gratitude to SEMA Vic and NSW for the achievement of getting our carbon dm campaign out the door on time with minimal issues.

Origin Energy - Customer Fulfilment Manager

In consultation with SEMA, the newsletter was revolutionalised into a highly personalised, targeted eNewsletter with an equally personalised print alternative (to fulfil bounce backs and for customers who express a preference to receive a printed newsletter).

NAB

We would recommend SEMA to businesses looking to work with a team of dedicated professionals who understand what your needs are and how to translate that understanding into the deliverables you desire. SEMA offer a consultative relationship over a vendor-customer based model and provide expertise in alternative solutions that you may not have thought of (you don’t know what you don’t know).

Lumo Energy - Elenore Lannigan, Fulfilment Manager

During a high profile crisis response project involving a global brand, the logistical challenges of communicating with customers became apparent during a fast-paced, uncertain environment and legally sensitive corporate crisis. We engaged SEMA to assist in a rapid response campaign that involved printing, collating and sending high-quality communications and fragile packages to customers. Their professionalism in managing this difficult project was second-to-none.

Go Crisis Management - Elmarie Marais

We have worked with SEMA for many years across a wide range of mailings; from stylised campaign DMs to BAU communications. What really makes them stand out is the level of service they provide and their advanced knowledge of data. The people genuinely care about their clients and the quality of work, and they’re always responsive and highly professional. Our data is complex; requiring sophisticated programming and SEMA have been consistent in providing clear and accurate DM communications for our donors/customers.

Charity organisation

I have always found SEMA staff helpful and very efficient. Having several thousand files on site with SEMA means that in emergency situations it necessitates a request for file to be scanned urgently. They respond quickly and regularly exceed my expectations. Similarly whenever we query any scanned documents they are very responsive to investigate and provide us answers and or solutions. I can recommend their services and would be more than happy to talk to any prospective clients.

Mackay Regional Council - Chris Wilesmith - Mackay Regional Council

SEMA is your only logical choice to handle
these crucial tasks

With over three decades of experience behind us, our history of excellence makes SEMA the obvious choice. At SEMA we constantly strive to deliver better results for our clients, such as:

CONTACT US NOW TO FIND OUT MORE ABOUT COMPELLING DIRECT MAIL

Simply enter your details below, and we’ll get back to you within 24 hours. You’ll receive a free consultation with one of our delivery experts, who’ll answer any questions you may have.