Service Offering
- Inbound and outbound physical and digital touch-points throughout
the communications lifecycle.
- Physical Channels: Essential Mail; marketing mail; transpromotional mail; full colour variable digital print; mail insertion
- Digital channels: Contact Centre, email; SMS, campaign microsites, fax
- Marketing and essential communications
- Fulfilment of market offers
- Back office service and maintenance of customers
- Data management: analysis, enrichment; hygiene; social
- Closed Loop Accountability: Full campaign and execution reporting through realtime dashboards
Front Office Communications Execution
SEMA Execution designs, manages and distributes customer communications lifecycle programmes in a multi-channel environment, providing all components as a service provider and therefore can manage the entire fulfilment, measurement and reporting process on a daily basis. SEMA combines the following capabilities into seamless multi-channel campaigns in a closed loop accountable framework:
- Marketing and Essential Communications Execution
- Multi-channel Distribution including Contact Centre
- Data and Analytical Services
- Campaign Management Services and Reporting
Back Office Servicing and Maintenance Outsourcing
SEMA provides its clients with effective outsourcing models that address customer service and maintenance. These include:
- Contact Centre outsourcing for:
- Order Taking
- Product Support
- Queries Management
- Acquisition
- Campaign Management
- Accounts Payable
- Accounts Receivable
- Correspondence Management and Archiving
- Database Management
Education Industry Servicing
SEMA has particular expertise in managing and reporting of national testing programmes. Our experience at assessing and managing large volumes of data, sees us testing over 1 million students in just a five day period and processing approximately 20 million duplex test pages inbound and outbound with extensive web-based reporting, that also enables comparison of student results against similar cohorts geographically and longitudinally. Find out more about our Enterprise Education Suite