Australian Catholic University – Print & Distribution

Background Australian Catholic University (ACU) appointed SEMA as the exam printer through a tender process in early 2016. ACU was looking for a supplier that provided a reliable, quality service that offered value add and cost out. Additionally they were seeking a multi-site printer who had a location in each of the major eastern seaboard […]

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NAB Group Digital Platform Project

Background SEMA has worked with NAB and its partner brands (UBank, MLC, Plum Financial and JBWere) for over a decade delivering NAB’s marketing communications. Over the years, as technology has progressed, there has been a transition from traditional physical printed direct mail, to electronic direct mail (eDM).  NAB needed to drive efficiencies across the entire […]

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Luxbet World Cup Campaign

Background Luxbet is the online betting brand of Australia’s premier gambling and entertainment group TabCorp. Luxbet identified an opportunity to grow revenue by targeting dormant accounts, leveraging the 2014 FIFA World Cup. Challenge The campaign objective was to reactivate dormant accounts. Tabcorp have historically utilised email as their primary marketing channel. However, with this campaign Tabcorp […]

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Acute Hearing – Acquisition DM

Background Acute Hearing is a family operated hearing and audiological clinic where they settle for nothing but the best outcomes for their patients. Acute Hearing was interested in marketing to the NSW Seniors Card database in the interest of acquiring new customers, hitting their optimal target market. The Challenge Simply not having the database to […]

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Boral Inbound Project

Background Boral Limited (Boral) is Australia’s largest building and construction materials supplier with operations in all states and territories. Boral provides materials such as concrete, asphalt, bricks, plasterboard, timber, roof tiles, window and masonry. SEMA partnered with Boral to provide multiple inbound services such as; document sort and preparation, data extraction and Proof of Delivery […]

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Background For the past 14 years SEMA has managed the printing and distribution of examination results for a major education authority. Our client is a statutory authority primarily responsible for the curriculum, standards and assessment of compulsory and post-compulsory education. Like most educational sectors, our client is responsible for the reporting of results for students […]

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Very Special Kids

Background Very Special Kids (VSK) is a children’s charity based in Victoria. They work with more than 900 families across the state who have a child with a life-threatening condition, providing ongoing support from diagnosis all the way through recovery or bereavement. The free-of-charge family support services include counselling, advocacy, sibling support, bereavement support, networking […]

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Top ASX Company – Customer Engagement Program

Background SEMA have worked with this company for more than 20 years, producing all their essential mail communications, member superannuation reports and direct marketing. We have transitioned their print communications from black and white to High Speed Continuous Colour production and aggregated multiple campaigns to reduce print, insertion and postage costs. Our Latest Challenge Most […]

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Major Australian Company – Digital Migration Project

Background SEMA works with a major company to deliver their customer fulfilment packs, mandatory mailing and marketing communications. Challenge There was a business requirement to transition a high percentage of customers to digital communication channels. However, our client did not have their customers email addresses and where they did they didn’t have permission to email […]

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Baw Baw Shire Council Go Digital!

Background Baw Baw Shire is approximately 100 kilometres east of Melbourne in the heart of West Gippsland. The Council had identified a requirement to reach out to its community via electronic communications. Councilors agreed to the changes in May 2014 and up until April 2015, email or SMS was not a channel used to reach […]

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Warrnambool City Council – Inbound Solution

Background Warrnambool City Council distribute a Bi-annual ‘Occupancy and Rental Questionnaire’ to over 1,000 commercial and industrial business owners and occupants as part of its General Revaluation process. The questionnaire is returned to the council in order to gather census information to better improve its rating valuations so that they reflect current levels When this […]

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Mackay Regional Council Digitisation

Background In 2013, Mackay Regional Council introduced a Digitisation Disposal Policy to drive digitisation and subsequent disposal of paper based records held by the Council. This equated to approximately 55,000 paper files held in storage which need to be transferred to digital storage. The Digitisation of records will vastly improve customer experience, significantly reducing the […]

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I would just like to pass on our gratitude to SEMA Vic and NSW for the achievement of getting our carbon dm campaign out the door on time with minimal issues.

Origin Energy - Customer Fulfilment Manager

In consultation with SEMA, the newsletter was revolutionalised into a highly personalised, targeted eNewsletter with an equally personalised print alternative (to fulfil bounce backs and for customers who express a preference to receive a printed newsletter).


We would recommend SEMA to businesses looking to work with a team of dedicated professionals who understand what your needs are and how to translate that understanding into the deliverables you desire. SEMA offer a consultative relationship over a vendor-customer based model and provide expertise in alternative solutions that you may not have thought of (you don’t know what you don’t know).

Lumo Energy - Elenore Lannigan, Fulfilment Manager

During a high profile crisis response project involving a global brand, the logistical challenges of communicating with customers became apparent during a fast-paced, uncertain environment and legally sensitive corporate crisis. We engaged SEMA to assist in a rapid response campaign that involved printing, collating and sending high-quality communications and fragile packages to customers. Their professionalism in managing this difficult project was second-to-none.

Go Crisis Management - Elmarie Marais

We have worked with SEMA for many years across a wide range of mailings; from stylised campaign DMs to BAU communications. What really makes them stand out is the level of service they provide and their advanced knowledge of data. The people genuinely care about their clients and the quality of work, and they’re always responsive and highly professional. Our data is complex; requiring sophisticated programming and SEMA have been consistent in providing clear and accurate DM communications for our donors/customers.

Charity organisation

I have always found SEMA staff helpful and very efficient. Having several thousand files on site with SEMA means that in emergency situations it necessitates a request for file to be scanned urgently. They respond quickly and regularly exceed my expectations. Similarly whenever we query any scanned documents they are very responsive to investigate and provide us answers and or solutions. I can recommend their services and would be more than happy to talk to any prospective clients.

Mackay Regional Council - Chris Wilesmith - Mackay Regional Council

The Examinations team had a very positive experience working with SEMA. The customer service provided and knowledge of printing was of a very high standard. I personally enjoyed working with the SEMA team. I would recommend SEMA to other universities if they were to approach you for examination printing.

ACU - Nik Linnell – National Manager TE&R, Student Administrative Services

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